Refund Policy
At SAAATVIK, we understand the importance of customer satisfaction and strive to provide the highest quality products. In the event that you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.
1. Eligibility: To be eligible for a refund, you must have a valid reason and provide proof of purchase. Please note that certain perishable items may not be eligible for a refund due to their nature.
2. Timeframe: You have 1 day (generally same day of delivery).
At SAAATVIK, we strive to provide our customers with the highest quality fruits and vegetables. However, we understand that there may be instances where you may need to return or seek a refund for your purchase. This Return and Refund Policy outlines the guidelines and procedures for returning or seeking a refund for products purchased from our store.
Returns
If you are not satisfied with your purchase, you may request a return within 7 days of receiving the product. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
Once we receive the returned product and verify its condition, we will process your refund. Please note that the refund will be issued in the same form of payment used for the original purchase.
Refunds
If you are eligible for a refund, we will process it within 7 business days of receiving the returned product. The refund amount will be the purchase price of the product, excluding any shipping or handling charges.
Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Exchanges
We do offer exchanges for fruits and veggies in some cases purchased from our store. If you wish to exchange a item, we recommend you to request exchange as soon as possible after receiving the desired item.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference and product availability.
Non-Returnable Items
Some items are non-returnable for hygiene and safety reasons. These include perishable goods, such as fruits and vegetables, as well as items that are intimate or sanitary in nature.
For any further questions or concerns regarding our Return and Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.
from the date of delivery to request a refund. After this period, we will not be able to process any refund requests.
3. Refund Process: To initiate a refund, please contact our customer support team with your order details and reason for the refund. Our team will review your request and guide you through the process.
4. Refund Options: Depending on the circumstances, we offer two refund options:
a) Full Refund: If your request is approved, we will issue a full refund to your original payment method. Please note that it may take up to 7 business days for the refund to reflect in your account.
b) Store Credit: Alternatively, you may choose to receive store credit for the refunded amount. Store credit can be used for future purchases on our website.
5. Return Shipping: If your refund request is approved, we will provide you with instructions on how to return the product. Please note that the cost of return shipping will be your responsibility unless the return is due to an error on our part.
6. Non-Refundable Items: Certain items are non-refundable, including but not limited to perishable goods, gift cards, and personalized items. Please contact our customer support team for more information.
7. Quality Assurance: We take great pride in the quality of our products. If you believe that the product you received is defective or damaged, please contact our customer support team immediately. We may request photographic evidence to assess the issue and provide an appropriate resolution.
8. Changes to the Refund Policy: SAAATVIK reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
For any further questions or assistance regarding our refund policy, please contact our customer support team. We are here to ensure your satisfaction and provide a seamless shopping experience.
